Emergency Assistance Case Manager

📋 Description

• Review and process EA applications for families experiencing housing instability or energy
• Conduct eligibility assessments and verify required documentation in accordance with W-2 and DCF
• Ensure timely and accurate benefit issuance to support families in crisis.
• Guide families through the EA application process, providing clear communication and compassionate
• Connect participants with additional stabilization resources such as housing assistance, utility
• Maintain accurate and confidential case records in compliance with program standards.

🎯 Requirements

• High school diploma or equivalent.
• Minimum of 2 years of experience in case management, crisis intervention, or public assistance
• Strong organizational and communication skills.
• Ability to work effectively with families in crisis and diverse populations.
• Proficiency in Microsoft Office and case management systems