Emergency Assistance / Case Manager Lead

📋 Description

• Review and approve EA applications to ensure accuracy, completeness, and compliance with W-2 and
• Serve as the technical and policy lead for EA staff, offering guidance on eligibility
• Monitor EA program performance and ensure timely processing of applications.
• Provide training and mentoring to EA case managers to support consistent and effective service
• Collaborate with W-2 leadership to identify process improvements and address service gaps.
• Maintain accurate records and ensure documentation meets audit and reporting requirements.

🎯 Requirements

• Associate’s degree in human services, Public Administration, or related field.
• Minimum of 3 years of experience in case management or emergency assistance programs.
• Strong understanding of W-2 and DCF EA policies and procedures.
• Experience in staff supervision or program leadership.
• Proficiency in Microsoft Office and case management systems.
• Preferred: Bachelor's degree in a related field.

🎁 Benefits

• Extensive learning opportunities and networking programs
• Opportunity to make a lasting impact on the lives of others