Employee Relations - Case Management (6 months FTC)

📋 Description

• Provide clear, practical employee relations advice aligned to policies and procedures
• Manage and update accurate employee records within HR systems
• Handle ER queries and escalate complex matters appropriately
• Analyze case information to identify themes, risks and improvement opportunities
• Organise and prioritise workload to meet service level agreements
• Support continuous improvement initiatives across the ER team

🎯 Requirements

• Experience handling high‑volume HR or employee relations queries across multiple channels
• A sound understanding of employment legislation and HR policies and procedures
• Strong communication skills with the ability to explain processes, risk and options clearly
• Good judgement and analytical skills when assessing ER case information
• Excellent organisation skills and attention to detail
• Confidence building trusted relationships with a range of stakeholders

🎁 Benefits

• A customer‑focused approach with a commitment to fair and consistent outcomes
• CIPD Level 3 qualification or equivalent demonstrable experience
• Competitive salary and pension, life assurance and healthcare options
• Annual holiday entitlement with option to buy/sell holiday
• Employee discounts and access to company car/cash schemes where applicable
• Flexible working options and inclusive culture