Employee Resource Associate

📋 Description

• Handle phone contacts from employees across the US.
• Partner with HR, Benefits, Leave and Payroll to resolve issues.
• Use case management system to document and track calls.
• Encourage self-service tools for employees.
• Maintain high accuracy and strong customer service.

🎯 Requirements

• 18+ years old with HS diploma or equivalents.
• Valid government ID, TRN and NIS card.
• Flexible schedule including weekends/public holidays.
• Strong communication, problem solving and multitasking.
• Experience in customer service is a plus.

🎁 Benefits

• Competitive pay and shift differentials.
• Paid training, vacation, sick leave.
• Health and life insurance, meal subsidies.
• On-site medical support and employee discounts.