Own enablement end-to-end; scope with Regional Manager; deliver initiatives.
Onboarding & curriculum for Support Specialists; design and improve training.
Coaching & development across tiers; close skill gaps with targeted interventions.
Quality assurance program: scorecards, calibration, audits, reporting.
Knowledge base / SSOT ownership; keep guides current.
Lead a small Enablement & QA team; align with Managers/SMEs/WFM; report impact.

🎯 Requirements

4–6 years in enablement, training, L&D; 2+ years leading a team.
Expert instructional design and curriculum development; drive change.
Zendesk, Slack, Google Workspace; LMS and QA tooling; Redash/Snowflake a plus.
Strong written and verbal English; ability to influence stakeholders.
Self-directed, high ownership; balances independent action with alignment.
Experience in fast-paced tech or operations.

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