End User Support Engineer

📋 Description

• Primary escalation point for complex desktop, hardware, and software issues in Cork.
• Provide advanced troubleshooting and root-cause analysis for recurring incidents.
• Define and enforce technical standards and best practices for end-user support.
• Manage endpoint tools (Intune) and ensure patching, hardening, and compliance.
• Communicate technical issues and resolutions clearly to non-technical stakeholders.
• Collaborate with IT teams to drive automation and improvements.

🎯 Requirements

• Degree in IT or related field or equivalent experience.
• Strong enterprise desktop/end-user computing support experience.
• Advanced troubleshooting of Windows/macOS, hardware, and enterprise apps.
• Experience with endpoint management tools (Intune, SCCM/MECM, Ivanti, JAMF).
• ITIL-based service management and ITSM tools (Ivanti ISM, ServiceNow).
• Senior/lead technical role with mentoring or escalation.

🎁 Benefits

• Matched rate pension.
• 25 days holiday plus bank holidays with option to buy/sell.
• Flexible benefits to suit your needs.
• Free access to LinkedIn Learning.
• Right to work and travel within the EU.