End User Support Engineer

📋 Description

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• Provide first-level support for hardware and software issues on end-user devices.
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• Diagnose and troubleshoot desktops, laptops (Mac & Windows), and peripherals.
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• Build computers using client-approved builds.
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• Configure devices with required settings and applications.
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• Install and configure OS, software, and updates.
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• Log incidents via ticketing system with troubleshooting steps.
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🎯 Requirements

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• 3-5 years L1/L2 endpoint support and PC build/configuration.
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• Proficient with laptops/desktops/MACs in hardware and software issues.
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• PC build/config experience including OS/software installations.
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• Basic networking and VPN/LAN (Zscaler) knowledge.
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• Experience with ServiceNow for incident management.
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• Strong communication and problem-solving skills.
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🎁 Benefits

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• Inclusive, respectful environment; adjustments available during recruitment.
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• Merit-based hiring decisions and supportive team culture.
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