End User Support Specialist

📋 Description

• Configure, provision, and prepare Quest VR devices for deployment to end-users, ensuring devices
• Manage the dispatch and shipment of new and replacement VR devices, including tracking
• Provide responsive Tier 1 support through phone, email, and ticketing channels, addressing common
• Troubleshoot basic hardware, software, connectivity, and user-access problems while guiding users
• Support end-users with device setup, usage instructions, troubleshooting steps, and recommended
• Coordinate device returns and replacements while keeping inventory records and asset information

🎯 Requirements

• 1–3 years of experience in end-user support, help desk, technical support, or a comparable
• Experience supporting hardware devices and end-users in a production or operational environment.
• Strong troubleshooting skills with the ability to diagnose and resolve basic technical issues
• Customer-focused approach with the ability to remain professional, patient, and helpful when
• Comfortable providing technical support by phone, email, and ticket-based systems.
• Familiarity with ticketing platforms and asset or inventory management tools.

🎁 Benefits

• Salary: CAD $40,000–$45,000 annually, with final compensation based on factors such as experience
• Health coverage: Comprehensive health and dental insurance.
• Insurance: Life insurance coverage.
• Retirement: RRSP benefits.
• Remote work: Work-from-home opportunities with available remote options.
• Career development: Opportunities for professional growth and career advancement.