End User Support Specialist

📋 Description

• Configure, provision, and prepare Quest VR devices for end-user deployment
• Manage dispatching and shipping of replacement and new VR devices, including tracking and
• Provide Tier 1 phone, email, and ticket-based support for VR end-users
• Troubleshoot basic hardware, software, connectivity, and user-access issues
• Guide end-users through device setup, usage, and best practices
• Coordinate device returns, replacements, and inventory updates

🎯 Requirements

• 1–3 years of experience in end-user support, help desk, or technical support roles
• Experience supporting hardware devices and end-users in a production environment
• Strong troubleshooting and customer service skills
• Comfortable providing phone-based technical support
• Familiarity with ticketing systems and asset management tools
• Ability to manage multiple requests with strong attention to detail

🎁 Benefits

• A comprehensive benefits package (Health, Dental, Life Insurance and RRSP).
• Remote work from home (available options).
• The opportunity for career growth and development.
• A collaborative and inclusive work environment.