Energy Specialist - UK Support

📋 Description

• Provide empathetic support to UK customers mainly via email.
• Own issues from start to finish (billing, meters, accounts).
• Handle high-volume inquiries and guide customers.
• Innovate and improve experiences with creative solutions.
• Assist vulnerable customers with care and respect.
• Become Kraken platform expert and grow specialised skills.

🎯 Requirements

• Customer obsession: honest, focused service.
• Creative problem solving; think outside the box.
• Adaptability and resilience in a fast-paced environment.
• Team player who contributes to a collaborative culture.
• Service background desirable (retail, hospitality).
• On-site Wellington CBD, Mon-Fri, 37.5 hours.

🎁 Benefits

• Autonomy and a unique culture.
• UK perks hub and Octopus Employee Benefits.
• Recognised as a top UK company to work for.
• Growth and career development opportunities.