Enforcement Operations Lead, Cloud Partners

📋 Description

• Own the end to end enforcement lifecycle on partner surfaces, from detection and review through
• Define enforcement paths for each partner's operating model, including how actions are requested
• Manage SLAs for review, escalation, and action, and evaluate performance against them on an ongoing
• Develop and maintain SOPs and escalation guides for all enforcement workflows, ensuring consistency
• Establish red-teaming, Quality processes, and operationalize shared metrics
• Stand up paired investigations with partner threat intelligence teams, including case referrals

🎯 Requirements

• Extensive experience in trust and safety operations, enforcement, threat intelligence, or a related
• Have managed external partner or vendor relationships where you did not control the other side's
• Comfortable working across policy, legal, engineering, and operations teams to translate
• Experience building enforcement programs from the ground up, including SLAs, escalation paths, and
• Highly organized, with a track record of maintaining rigorous documentation and SOPs in fast-moving
• Clear and precise communication, both in writing and verbally, across technical and non-technical

🎁 Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space in which to collaborate with colleagues