Engagement Lead, Extended Services

📋 Description

• Lead the Customer Readiness phase with support as needed
• Collaborate with Solution Leads and Consultants on delivering SOWs
• Be the customer’s primary contact and first escalation point
• Manage engagement scope, schedule, risks, and budget
• Prepare weekly status/progress reports and lead status meetings
• Facilitate resourcing and forecasting; lead stand-up meetings

🎯 Requirements

• 5+ years in customer-facing roles
• 5+ years in client success or equivalent, improving satisfaction, adoption, loyalty
• Experience building relationships with clients at all levels, including C-suite
• Experience mapping user requirements to Salesforce solutions
• Cross-functional experience with technical and non-technical teams
• Experience analyzing data to standardize data and processes regionally/globally

🎁 Benefits

• Competitive compensation and benefits
• Flexible time off
• Monthly home office stipend
• Employer-matched 401(k)
• Comprehensive medical, dental, and vision coverage
• Adoption assistance