Engagement Manager

📋 Description

• Partner with sales during presales to explain onboarding methodology.
• Conduct customer discovery to understand business needs; propose implementation plans.
• Lead the transition from sales to implementation with clear scope and timelines.
• Serve as a trusted advisor and single point of accountability during onboarding.
• Monitor delivery progress and coordinate cross-team communication.
• Proactively manage changes for a smooth onboarding journey.

🎯 Requirements

• 5+ years in professional services, consulting, or client-facing SaaS/tech roles.
• Strong ability to communicate complex concepts to exec and operations audiences.
• Strong presentation, facilitation, and relationship-management skills.
• Experience managing client expectations and aligning multiple stakeholders.
• Familiarity with project management methodologies and delivery frameworks.
• Knowledge of Industry 4.0 in maintenance, smart manufacturing, or digital transformation.

🎁 Benefits

• Competitive salary and equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A meritocratic culture with global teammates.