Engagement Manager

📋 Description

• Serve as the primary day-to-day delivery leader and trusted customer counterpart.
• Establish strong relationships with executive sponsors, program leaders, technical teams, business
• Understand the customer’s goals and translate them into clear engagement outcomes, priorities
• Lead customer governance, status discussions, workshops, decision forums, steering meetings, and
• Proactively identify issues, create clarity, recommend options, and drive decisions rather than
• Communicate technical and delivery topics clearly to both technical and non-technical audiences.

🎯 Requirements

• Significant experience leading enterprise technology implementations, consulting engagements, or
• Demonstrated ownership of customer-facing engagements from planning and discovery through
• Strong hands-on project/program management capabilities including scope, schedule, resources
• Experience leading complex cross-functional teams involving business, technical, vendor, and
• Ability to bring structure and clarity to ambiguous or rapidly evolving initiatives.
• Strong consulting and facilitation skills with the ability to ask effective questions, challenge