Respond to escalated issues from Tier 1 and Tier 2 Service Desk Administrators in a timely and
Take ownership of escalated issues through to full resolution
Manage and support a multi-tenant hosted platform within a team-based environment
Manage VMware virtualized environments
Support physical data center infrastructure and associated resources
Work closely with clients and third parties to resolve escalated issues

🎯 Requirements

Bachelor’s degree or equivalent professional experience
Microsoft certification preferred, including AZ-104, MSCE, or Windows Server Administration
VMware certification beneficial, including VCP or VCA
Networking certifications beneficial
Minimum 3–5 years of experience in a Tier 2 / Tier 3 support team or similar role
MSP experience strongly preferred

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