English Customer Service Representative

📋 Description

• Handle customer inquiries across multiple channels with efficiency, empathy, and professionalism
• Provide tailored solutions and document interactions in CRM systems
• Demonstrate strong phone etiquette and clear communication
• Resolve issues promptly, escalate complex matters when needed
• Maintain a customer-centric approach in a fast-paced environment
• Collaborate with team to share best practices and improve service quality

🎯 Requirements

• Fluency in English at B2/C1 level (written and verbal)
• Excellent active listening and interpersonal skills
• Strong professional communication and phone etiquette
• Ability to stay patient, empathetic, and resilient with challenging customers
• Time management and multitasking in a dynamic environment
• Organizational skills with attention to detail

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines.