English Gaming Support Agent - EMEA - Racing Simulator

📋 Description

• Handle customer support for Assetto Corsa game.
• Assist players with account and technical issues.
• Resolve purchase and gameplay-related queries.
• Collaborate with the client team and training modules.
• Stay updated on client projects and game updates.
• Deliver friendly English-language support.

🎯 Requirements

• You speak and write English at an advanced level (C1).
• You own a modern gaming PC or laptop; 2 monitors preferred.
• Remote in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, South Africa, Tunisia, Uzbekistan.
• You troubleshoot quickly and take initiative.
• You understand racing simulator rigs, peripherals, and settings.
• Preferred: experience with SimHub software.
• Optional: experience in a customer service environment.
• 15 Mbps download and 15 Mbps upload with latency <120 ms.
• 8 GB RAM.
• Windows 11 (not S Mode).
• CPU: 8th Gen Intel or newer (Ryzen 2nd Gen+).
• GPU with 3DMark score 4806 (e.g., GTX 760+).
• Smartphone for two-factor authentication (Android 10+/iOS 16+).

🎁 Benefits

• 100% remote work with no commute costs.
• Casual, diverse culture across 80+ countries and 25+ languages.
• Innovative digital tools and training library.
• Career development initiatives and 5CA communities.
• Engaging employee activities and events.