Enterprise Account Manager

📋 Description

• Own regional and hospital relationships across your portfolio, acting as Roo’s day-to-day partner
• Support executive relationships through QBRs for your accounts by helping prepare exec-ready
• Lead activation and onboarding through group sessions when appropriate, and by ensuring hospitals
• Drive adoption and engagement by coaching hospital teams on posting recommendations, best
• Monitor account health using usage data to spot churn risk, engagement decline, and opportunities
• Coordinate cross-functionally with local Roo reps and internal stakeholders to deliver a smooth

🎯 Requirements

• 3+ years in account management, customer experience, customer success, or multi-location client
• Strong relationship builder who balances advocacy, accountability, and education.
• Comfortable operating with autonomy in a dynamic environment.
• Organized and execution-focused, able to prioritize and deliver through ambiguity.
• Strong communicator, both written and verbal.
• Veterinary hospital operations experience is required.

🎁 Benefits

• Accelerated growth & learning potential.
• Stipends for home office setup, continuing education, and monthly wellness.
• Comprehensive health benefits to fit your needs with base medical plan covered at 100% with
• 401K
• Unlimited Paid Time Off.
• Paid Maternity/Paternity and reproductive care leave.