Enterprise Account Manager

📋 Description

• Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status
• Convert flexible billing to committed contracts by identifying pay-as-you-go customers ready for
• Turn around at-risk accounts by diagnosing issues and building remediation plans
• Proactively monitor early signs of decline to prevent churn
• Partner with technical, support, and product teams to resolve issues and escalate when needed

🎯 Requirements

• Proven book ownership in customer success, account management, or renewals/sales with a track
• Experience closing pricing or contract changes with customers
• Working technical fluency with cloud/SaaS products for diagnosing customer struggles
• Turnaround experience recovering dissatisfied or at-risk customer relationships
• CRM discipline fluent in Salesforce or equivalent for pipeline hygiene, forecasting, and reporting
• Organized under volume, direct with customers, operates independently, and steady under pressure

🎁 Benefits

• Company Equity
• 30 days holiday plus bank holidays
• 5 days paid volunteering leave
• Private Health Insurance
• Life Insurance
• Pension