Enterprise Client Success Manager (B2B SaaS)

📋 Description

• Onboard, train, support, and manage enterprise accounts post-sale.
• Own onboarding and go-live timelines for assigned customers.
• Build senior-level relationships; act as trusted advisor.
• Drive adoption and expansion; engage with C-suite daily.
• Collaborate with sales, data, billing, and product teams.

🎯 Requirements

• Fast-paced role; may require outside hours.
• Resolve customer concerns and turn negative to positive.
• Identify customer needs and upsell opportunities.
• Travel up to 20% for meetings/events.
• Excellent communication and relationship-building.
• Knowledge of BI tools; MS Excel expert.

🎁 Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation
• Flexible PTO
• Medical, dental, and vision insurance
• 401k and commuter benefits