Enterprise Client Success Manager (B2B SaaS)

📋 Description

• Own post-sales lifecycle for enterprise customers: onboarding, adoption, retention, and expansion.
• Build trusted relationships with senior executives and operational leaders.
• Primary point of contact for enterprise customers; ensure high satisfaction and long-term retention.
• Monitor usage trends and performance data to identify risks and opportunities.
• Deliver customer success reviews with insights and measurable strategies.
• Translate usage data into actionable recommendations to improve outcomes.

🎯 Requirements

• Proven experience in enterprise client success or related customer-facing role in B2B SaaS.
• Ability to manage complex enterprise relationships and communicate with executives/operational
• Experience guiding onboarding, adoption, renewal, and expansion journeys.
• Strong problem-solving, negotiation, and influencing skills.
• Autonomous, able to manage multiple priorities with minimal supervision.
• Excellent interpersonal and communication skills; understand corporate structures.

🎁 Benefits

• Competitive salary package.
• Remote and hybrid work flexibility.
• Potential equity opportunities for exceptional performance.
• Flexible paid time off; medical, dental, and vision insurance.
• Company-paid disability and life insurance; family leave.
• 401(k) retirement plan; FSA and dependent care accounts.