Enterprise Customer Experience Specialist

📋 Description

• Monitor tickets, chats, and calls from enterprise clients to meet KPIs.
• Escalate cases to help agents and leaders understand sensitivities.
• Serve as project manager, coordinating CS, Development, and Product for solutions.
• Be the voice of the customer, escalating problems and prioritizing needs.
• Meet monthly with customers to review open cases and priorities.
• Available to customers via phone and email inside and outside business hours.

🎯 Requirements

• One year as R365 Support agent preferred.
• POS integrations, Operations, Accounting, or Workforce expertise.
• Three years of restaurant operations experience preferred.
• Three years of customer support experience preferred.
• BA degree preferred.
• Extreme flexibility with daily priorities; strong communication.
• Comfort collaborating with senior leadership.
• Willingness to be available 24/7/365.

🎁 Benefits

• Salary range: $70,000 - $98,000 per year
• Medical benefits fully paid for employee
• 401k with company match
• Equity option grant
• Unlimited PTO and company holidays
• Wellness initiatives
• Internal candidates encouraged to apply