Enterprise Customer Success Engineer

📋 Description

• Partner with enterprise clients to create and execute maintenance plans.
• Train ops teams and executives on TRACTIAN solutions.
• Collaborate with client teams on the factory floor to fix maintenance issues.
• Lead Quarterly Business Reviews to demonstrate value and uncover growth opportunities.
• Bridge between client teams and internal engineering for advanced issues.

🎯 Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent.
• 5+ years in industrial environments; production/maintenance supervisor preferred.
• Extensive knowledge of predictive maintenance and factory floor ops.
• Strong interpersonal skills with experience working with C-level execs and factory teams.
• Data-driven mindset with strong problem solving and technical expertise.