Enterprise Customer Success Manager

📋 Description

• Manage a $2M portfolio across 200+ enterprise accounts.
• Serve as executive contact with enterprise stakeholders.
• Leverage health signals and usage data to identify risk and growth.
• Design scalable success motions: onboarding, campaigns, webinars.
• Deliver 1:1 engagement at onboarding milestones and reviews.
• Identify early churn indicators and deploy data-driven interventions.

🎯 Requirements

• 5+ years in Customer Success or account management in B2B SaaS.
• Experience managing complex enterprise accounts with multiple stakeholders.
• Proven track record of retention, adoption, and growth.
• Strong executive presence to engage C-suite stakeholders.
• Excellent communication, presentation, and relationship-building.
• Data-driven with analytics to identify risks and opportunities.

🎁 Benefits

• Competitive salary and meaningful equity.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• Global, meritocratic team culture.