Lead onboarding of Harvey into client workflows for enterprise accounts.
Train end users on Harvey's technology, evangelizing LLMs.
Manage enterprise client relationships with a prescriptive, consultative approach.
Monitor customer health metrics—adoption, utilization, and ROI; plan renewal strategies.
Relay client insights to product/engineering to influence roadmap.
Build Harvey's CS presence in Singapore with local processes and playbooks.

🎯 Requirements

5+ years in CS/AM/Client Services in Enterprise SaaS or legal tech.
Proven ability to manage complex enterprise accounts and drive adoption at scale.
Excellent communication and strategic planning; influence across levels, incl. C-suite.
Results-driven with a track record of retention, expansion, and adoption.
Experience in APAC market with strong cultural fluency.
Entrepreneurial mindset; build processes from scratch and operate autonomously.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot