Enterprise Customer Success Manager

📋 Description

• Drive account growth and revenue expansion across existing portfolio.
• Own retention and customer delight; monitor signals to prevent churn.
• Lead quarterly business reviews and success plans with ROI metrics.
• Advocate for customers; provide product feedback for new features.

🎯 Requirements

• 5+ years in enterprise B2B SaaS CSM with $500K+ ARR ownership
• Property management or PropTech exp; multifamily/commercial real estate ops
• Proven net revenue retention above 110% via expansions/renewals
• Executive relationship mgmt with Directors and VP-level stakeholders
• Implementation/onboarding for tech deployments across multi-site portfolios
• SQL knowledge and low-code tools (Retool, Airtable) for dashboards

🎁 Benefits

• Some travel for client meetings and conferences