Harvey AI

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Harvey AI

Enterprise Customer Success Manager

Hybrid

Customer Support

Added

7 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

onboarding stakeholder management strategic planning client engagement llms

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📋 Description

Lead integration of Harvey into client workflows for seamless AI adoption.
Train and enable end users to adopt Harvey daily.
Be primary client contact with prescriptive, consultative guidance.
Use adoption metrics and KPIs to drive ROI and success.
Encourage engagement and advocate Harvey within the client orgs.
Monitor customer health to ensure renewals and expansions. Travel may be required.

🎯 Requirements

Background in Enterprise SaaS, legal (big law), or top-tier management consulting with large tech projects.
Excellent communication and strategic planning; ability to influence stakeholders.
Results-driven; ability to prioritize competing tasks and demanding customers.
Team player with a collaborative, proactive, team-first mindset.

🎁 Benefits

Be at the forefront of AI tech and client impact.
Shape the growth of our Customer Success programs and playbooks.
Collaborative environment that promotes growth and development.

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