Enterprise Customer Success Manager

📋 Description

• Develop our enterprise accounts into our highest value customers who are strong advocates and
• Quarterback complex software implementations for top accounts
• Work closely with our onboarding team to develop strong relationships from the beginning and
• Help design processes, structures, and tools to effectively scale account management best practices
• Provide day-to-day guidance and support to managed accounts
• Massively expanding customer value by working closely with customer sales teams

🎯 Requirements

• 3+ years of experience in Customer Success Management (CSM), or comparable experience within the
• Significant experience in enterprise and strategic account management or direct sales
• Experience owning, delighting, and growing top accounts
• Ability to drive revenue from top accounts through a consultative, relationship-driven sales
• Good listener who can understand customer needs and communicate Qualia's value proposition
• Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently

🎁 Benefits

• Comprehensive health plans
• 401k program
• Commuter benefits
• Professional development
• Parental leave
• Flexible time off policy