Enterprise Customer Success Manager

📋 Description

• Own and manage enterprise client relationships across the UK and Ireland
• Lead enterprise account plans, retention, and executive relationships
• Run regular business reviews to track outcomes and identify expansion
• Deliver client trainings, product demos, and technical support
• Capture product feedback and share with engineering/product teams
• Stay updated on evolving data privacy regulations

🎯 Requirements

• Significant experience in client-facing services role managing enterprise accounts
• Exceptional client management with senior/executive stakeholders
• Strong project management experience
• Ability to manage conflicting priorities and meet deadlines
• Demonstrates initiative and ownership
• Excellent written and verbal communication

🎁 Benefits

• Experience with Zendesk, Slack, HubSpot
• Salesforce, Planhat, Jira experience
• JavaScript, HTML, and CSS skills
• Customer-facing experience with publishers or digital media
• AI productivity tools experience