Enterprise Customer Success Manager

📋 Description

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of
• Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis.
• Serve as the primary contact for clients with a prescriptive and consultative approach, acting as a
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their
• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and

🎯 Requirements

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier
• Excellent communication and strategic planning skills, capable of influencing stakeholders at
• Results-driven candidates able to ruthlessly prioritize competing tasks and demanding customers
• Team players described as committed, collaborative and proactive with a team-first mentality.

🎁 Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how clients'
• An opportunity to contribute to the growth and direction of a rapidly-evolving Customer Success
• A collaborative work environment that promotes growth, learning, and development.