Enterprise Customer Success Manager

📋 Description

• Build and nurture strong relationships with key stakeholders to drive retention and growth
• Conduct discovery with customers to understand business objectives and uncover new use cases
• Establish and maintain a trusted advisor relationship with customers, ensuring value
• Act as a subject matter expert for Synthesia in enterprises and implement video content into workflows
• Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction
• Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes

🎯 Requirements

• Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS
• A customer-centric mindset with a passion for delivering exceptional customer experiences
• Proactive and organized with the ability to prioritize against competing demands
• Experience in managing a book-of-business along with KPIs
• A track record in managing account risk, forecasting accurately, and identifying growth opportunities
• Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.

🎁 Benefits

• A competitive salary + stock options in our fast-growing Series E startup
• Hybrid working environment for NY based employees
• 100% Medical, Dental & Vision
• 401k Plan + company match
• Paid parental leave
• 25 days of annual leave + Public holidays + paid sick leave