Enterprise Customer Success Manager

📋 Description

• Support customers through onboarding, adoption, expansion, retention, and advocacy.
• Guide customers on MariaDB deployments and best practices to maximize value.
• Set up ongoing meeting cadence with the assigned portfolio.
• Serve as trusted advisor and advocate for customers within the company.
• Understand customers' data management strategies and articulate MariaDB improvements.
• Identify proactive value opportunities with customers.

🎯 Requirements

• Represent company professionally.
• Technical acumen, intellectual curiosity, and relationship-building skills.
• Experience supporting customers in the public sector.
• Excellent time management and organization.
• Ability to develop and maintain C-Level relationships.
• Understanding of MariaDB features, architecture, and enterprise use cases.

🎁 Benefits

• Competitive benefits package including health, life, and disability insurance.
• Funds toward professional development resources.
• Flexible Paid Time Off (FPTO) and paid holidays.
• 401(k) plan.
• Parental leave.
• Flexible, autonomous work environment.