Enterprise Customer Success Manager

📋 Description

• Manage customer lifecycle: onboarding, adoption, expansion, retention
• Drive adoption of MariaDB solutions and wealth of resources
• Primary escalation contact; collaborate with Sales Engineers and AEs
• Conduct regular business reviews; align with customer goals
• Proactively provide value opportunities; coordinate with teams
• Champion customer needs across the company

🎯 Requirements

• Represent the company professionally; mix of technical and people skills
• Experience supporting customers in the public sector
• Excellent time management and organization
• Ability to develop and maintain C‑level relationships
• Deliver custom ROI analysis for customers
• Understand customer success principles

🎁 Benefits

• Health, life, and disability insurance
• Professional development resources
• Flexible Paid Time Off (FPTO) and paid holidays
• 401(k) plan
• Parental leave
• Flexibility and freedom in the role