Enterprise Customer Success Manager

📋 Description

• Onboarding Expert: Partner with AEs and SEs for seamless handoff; ensure kickoff and ROI.
• Lifecycle + Renewals: Build strategies to drive adoption, expansion, retention; monitor health.
• Trusted Partner: Develop executive relationships; deliver QBRs/EBRs linking goals to Lumos impact.
• Voice of the Customer: Surface insights to influence product and GTM; partner with Product, Eng, SE, Sales.
• Consultative Advisor: Guide customers on Lumos best practices and tech strategy; drive value with key features.

🎯 Requirements

• 7+ years of experience in Customer Success or related customer-facing role.
• 3+ years managing enterprise-level customers, driving adoption, and fostering long-term partnerships.
• Proven track record of owning and exceeding GRR/NRR targets.
• Proven ability to build relationships and engage with senior stakeholders.
• Skilled at communicating complex concepts to technical and non-technical audiences.
• Hands-on experience collaborating with Security, Engineering, or DevOps teams.

🎁 Benefits

• Remote-first culture – work anywhere within ±4 hours of PT.
• Medical, dental & vision insurance; employee premiums covered.
• Mental health support and resources.
• Monthly wellness stipend for fitness.
• Flexible PTO with minimum annual requirement.
• Parental leave — up to 16 weeks.