Enterprise Customer Success Manager

📋 Description

• Lead the integration of Harvey into client workflows ensuring seamless adoption and optimal use of
• Evangelize the power of LLMs by enabling end users to adopt Harvey on a daily basis
• Serve as primary point of contact for clients with a prescriptive and consultative approach
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client
• Encourage user and stakeholder engagement to transform them into Harvey advocates within their
• Use analytics and feedback to maintain customer satisfaction and ensure readiness for renewal and

🎯 Requirements

• Background in Enterprise SaaS, legal (big law), or top tier management consulting firms
• Direct experience managing large-scale technology projects
• Excellent communication and strategic planning skills
• Ability to influence stakeholders at various levels
• Results-driven with ability to prioritize competing tasks
• Committed, collaborative, proactive team player with team-first mentality

🎁 Benefits

• Opportunity to be at the forefront of AI technology and innovation
• Contribution to the growth of a rapidly-evolving Customer Success program
• Collaborative work environment promoting growth and development