Enterprise Customer Success Manager

📋 Description

• Get curious about the business. Dig into how each customer sells, what’s slowing them down, and
• Lead business conversations. Talk with customers about revenue, rep productivity, and their goals.
• Own the outcome. Treat your customers’ success as your own. If we don’t have an answer yet, pull in
• Build relationships at every level. Earn trust with reps, managers, and executives so everyone sees
• Turn insight into action. Use data and usage trends to spot what’s working and what isn’t. Bring a
• Grow the partnership. Spot opportunities to expand, and partner with Sales to bring them to life.

🎯 Requirements

• Have 3–4+ years in Customer Success or a similar customer-facing role in B2B SaaS. Early-stage
• Love learning how businesses work, and can’t help asking “why.”
• Take extreme ownership.
• Are consultative, creative, and solution-oriented in nature.
• Feel energized by ambiguity and enjoy switching between big-picture strategy and hands-on
• Are technically curious. You’re not an engineer, but you enjoy learning CRMs, data tools, and AI

🎁 Benefits

• Salary range $100k - $130k total base + variable plus equity
• Full benefits