Enterprise Customer Success Manager

📋 Description

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring

🎯 Requirements

• Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier
• Individuals with excellent communication and strategic planning skills, capable of influencing
• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding
• Team players described as committed, collaborative and proactive with a team-first mentality.

🎁 Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how our
• An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success
• A collaborative work environment that promotes growth, learning, and development.