Enterprise Customer Success Manager

📋 Description

• Lead executive-level engagements with CIOs, CMOs, COOs, and clinical directors
• Shape customer deployment strategy and long-term value
• Build internal organisational case for adoption
• Orchestrate cross-functional delivery team of Implementation Specialists, Clinical Associates
• Lead multi-site NHS rollouts with governance structures and clinical change management
• Design and oversee structured adoption programmes

🎯 Requirements

• NHS or health system experience
• Executive advisory presence
• Cross-functional orchestration skills
• 5+ years in SaaS customer success or client-facing roles with at least 3 years managing enterprise
• Change management experience
• Commercial acumen

🎁 Benefits

• Comprehensive private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month wellness stipend
• £500 home office budget
• £700 annual learning and development budget
• 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave