Enterprise Customer Success Manager

📋 Description

• Strategic account management with high-value customers.
• Guide customers in using Sigma's analytics to gain insights.
• Grow Net Dollar Retention (NDR) through upsell, cross-sell and retention.
• Advocate for features and integrations with product teams to boost retention.
• Create and execute success plans aligning Sigma with customer goals.
• Design and deliver training to increase product knowledge and adoption.

🎯 Requirements

• Bachelors or Master's in Business, Analytics, CS, or related field.
• 7+ years in customer success, account management, or consultative SaaS/BI roles.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills and data-driven problem solving; proficient in SQL.
• Excellent communication and relationship-building with focus on NDR.
• Experience with SQL, data visualization tools, ETL, and cloud analytics platforms (Snowflake, Databricks, Redshift, BigQuery).

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off
• Paid bonding time for new parents
• Traditional and Roth 401k
• Commuter and FSA benefits