Create a world-class customer experience using templates and internal tools
Build Success Plans with milestones, cadences, contacts, and reviews
Accelerate product adoption and ROI for BeyondTrust customers
Manage escalated customer satisfaction issues as needed
Collaborate with Sales, Technical Account Management, Renewals to align on customer state
Educate customers on opportunities, training, webinars, campaigns and events

🎯 Requirements

2+ years of Customer Success / Customer Management experience
Experience with success plans and customer health scoring
Strong organizational skills; handle multiple customers in a fast-paced env
Experience tracking actions, resolving issues, and de-escalating concerns

🎁 Benefits

Diversity and inclusion are guiding values
We take care of our employees so they can take care of customers

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