Enterprise Customer Success Manager

📋 Description

• Own a portfolio of 15–20 high-value enterprise accounts through all stages of the customer
• Build multi-threaded relationships across customer organizations, including executive sponsors
• Develop and execute account plans, success plans, and renewal and expansion strategies in close
• Monitor customer health, renewal risk, and value realization; proactively lead mitigation plans for
• Serve as the voice of the enterprise customer by synthesizing feedback, business needs, and market
• Create and iterate on repeatable enterprise Customer Success playbooks, executive business review

🎯 Requirements

• 5+ years of experience in customer success or account management in SaaS, fintech, healthcare, or
• Direct experience working in the Benefits space and/or with complex, multi-stakeholder enterprise
• Proven success in quota driven roles, with a focus on retention and expansion
• Proven track record of managing and growing high-value enterprise accounts, including renewals
• Demonstrated ability to analyze customer data and business insights to shape account strategy and
• Ability to engage customer teams at varying levels of technical and non-technical depth, from end

🎁 Benefits

• 95% coverage of medical, dental, and vision
• $250 WFH setup (one time)
• $500/year Learning & Development Benefit
• $150/month cell phone + internet
• $100/month Wellness
• $100/month Co-working and Commuter Benefit