Enterprise Customer Success Manager

📋 Description

• Manage a large portfolio of enterprise government clients with high-touch engagement.
• Develop trusted advisor relationships with CXO-level sponsors across IT and business sides.
• Create 3-5 year strategic agency plans aligned to Accela roadmap and agency goals.
• Travel to customer sites to deepen relationships and awareness.
• Own renewal health, forecast renewal risk, and drive retention with measurable value.
• Collaborate with Sales on upsell/cross-sell within the portfolio.

🎯 Requirements

• 5+ years in Customer Success/Account Management; 2+ in enterprise/senior roles.
• Gov Tech/public sector experience required.
• Deep Gainsight expertise (health scores, playbooks, reporting).
• Proven ability to develop enterprise-level strategies and multi-year plans.
• Strong data visualization and executive storytelling for KPIs and outcomes.
• Excellent communication and CXO-level stakeholder management; travel required.

🎁 Benefits

• Base salary range: $125,000 - $150,000 annually.
• Eligible for annual bonus target.
• Comprehensive benefits package (medical, dental, vision, 401(k) with match, HSA, FSA