Enterprise Customer Success Manager

📋 Description

• Onboard and implement for enterprise customers from post-sale to launch
• Guide setup, training, and best practices to drive adoption
• Build and manage project plans with milestones and timelines
• Run check-ins and business reviews on utilization and ROI
• Collaborate with Sales, Product, Support, Marketing for a seamless experience
• Support enterprise sales with discovery calls and ROI demos

🎯 Requirements

• 4+ years in customer success, account management, or client-facing SaaS
• Experience managing complex enterprise relationships with multiple stakeholders
• Strong project management and organizational skills with attention to detail
• Excellent communication and presentation skills; experience leading trainings or demos
• Navigate ambiguity, prioritize effectively, and collaborate cross-functionally
• Experience with enterprise HR tech, recruitment marketing, or talent platforms

🎁 Benefits

• Benefits plans enrollment after the first day of employment
• ERGs include BuiltOut, United We Parent, Women United in Tech
• DEI initiatives and an inclusive culture