Enterprise Customer Success Manager

📋 Description

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and
• Orchestrate executive business reviews with our customers’ decision-makers and our executive
• Conduct workshops with customers to understand their current operations and recommend workflow
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types -
• Serve as a mentor to the wider Customer Success and Support teams

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting
• This is a demanding position with high internal visibility, that requires strong priority
• Customer travel is expected. Up to 25-40%.
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of

🎁 Benefits

• Above-market total compensation through a combination of base salary, performance-based
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans