Enterprise Customer Success Manager

📋 Description

• Build strong relationships with our customers in the enterprise category
• Evaluate risk management for each customer and proactively strive for value propositions and
• Align with the Customer Success organization and Expand Team to support initiatives to grow and
• Manage a series of personal touchpoints and to drive ongoing customer experiences
• Conduct effective Quarterly Business Reviews to highlight the customer’s realized value and
• Consult with customers to determine the best data automation option for their needs and be able to

🎯 Requirements

• 3+ years’ experience as a Customer Success Manager
• 1-2+ years’ experience supporting Enterprise customers in a CSM role
• Emergency communications or risk response industry experience (nice to have)
• Desire to work with demanding, multi-national customers
• Established CSM who is self-motivated and customer-focused
• Salesforce & excel required, Gainsight (nice to have)

🎁 Benefits

• Competitive base salary + Company-wide bonus program
• Generous and flexible time and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance 100% paid for employees!
• 401K with a generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back