Enterprise Customer Success Manager

📋 Description

• Develop and implement strategic customer success plans designed to improve customer satisfaction
• Manage relationships with key enterprise customers, including complex accounts and integrations
• Serve as a strong customer advocate within the organization, representing customer priorities and
• Collaborate with cross-functional departments to align customer success initiatives with broader
• Monitor industry developments and customer trends, translating insights into strategic
• Analyze customer performance metrics, prepare reports for internal stakeholders, and use

🎯 Requirements

• Demonstrated experience advocating for customers at the executive level and effectively
• Proven track record of driving customer growth through successful cross-selling and upselling
• Experience developing customer relationships and contributing to retention, satisfaction, and
• Strong ability to collaborate across departments and influence stakeholders to achieve shared
• Previous experience working with SaaS products in the technology industry.
• Strong analytical skills and the ability to interpret customer performance data to generate

🎁 Benefits

• Annual base salary ranging from CAD 68,000 to CAD 85,000, plus 20% variable compensation.
• 32 days of paid time off per year.
• Company-paid benefits starting on the first day of employment.
• Remote-first working environment with flexible remote arrangements.
• Work-from-home allowance.
• Professional development budget.