Enterprise Customer Success Manager (AEC)

📋 Description

• Manage our most strategic and complex accounts by building and maintaining strong and lasting
• Maintain a thorough understanding of customer status, satisfaction, business condition, business
• Investigate account’s organizational landscape and build relationships that expand our footprint
• Lead strategic program development to plan for clients’ success, including project plan development
• Manage client expectations, assessing needs and determining levels of adoption of the Unanet
• Identify new revenue opportunities and drive increased engagement for new and existing clients

🎯 Requirements

• 8+ years of experience in Customer Success or Account Management in a B2B SaaS environment
• 5+ years of experience managing enterprise or strategic accounts
• Proven experience managing complex customer relationships, including C-level executives, to drive
• Experience working with executives, both internally and externally; comfortable owning the room and
• Proactive and strategic thinker, capable of identifying upsell opportunities and mitigating risks
• Excellent communication, negotiation, and presentation skills with a strong ability to influence

🎁 Benefits

• Eligible to earn commissions
• Employee equity
• Participation in Unanet's employee benefits plans and programs