Snappy

11-50 employees
3 jobs posted

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Enterprise Customer Success Manager

Business & Management

Added

5 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

reporting account management saas onboarding retention

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📋 Description

Manage Enterprise customers spending 15k–100k/yr
Direct accountability for NRR and retention
Exceed monthly, quarterly, and annual targets
Build strategic relationships with multiple stakeholders
Onboard and activate new customers from expansions
Conduct cadence calls to ensure value and share best practices

🎯 Requirements

Bachelor's degree or equivalent practical exp
5+ years in a customer-facing SaaS/tech role
Experience as CSM/Account Manager managing a book

🎁 Benefits

Healthcare, including vision and dental
Generous 401k match
Flexible PTO
Paid family leave
Snappy Summer Fridays and employee gifts

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