Enterprise Customer Success Manager

📋 Description

• Manage a $2M portfolio across 200+ enterprise accounts with Account Directors.
• Serve as executive contact for enterprise stakeholders via digital and live channels.
• Leverage health signals and lifecycle insights to identify risk and growth.
• Design scalable success motions: automated lifecycle campaigns, onboarding journeys, webinars.
• Deliver targeted 1:1 engagement at onboarding milestones and risk mitigation moments.
• Collaborate with Account Directors, RevOps, Product, Marketing, and Support on account strategy.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles in B2B SaaS.
• Experience managing complex enterprise customers with multiple stakeholders.
• Proven track record of driving adoption, retention, and long-term growth.
• Strong executive presence to engage and influence C-suite stakeholders.
• Proficiency with Salesforce, Gainsight, Outreach, Gong, or similar CRM tools.
• Data-driven mindset with analytics to identify risks and opportunities.

🎁 Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• A collaborative, global culture reflecting MaintainX values.