Enterprise Customer Success Manager — East (Bilingual: English/Spanish)

📋 Description

• Strategic Account Management: Build and maintain relationships with decision-makers for high-value
• Analytics Expertise: Guide customers in optimizing Sigma Computing’s platform and deriving insights.
• NDR Growth: Identify upsell/cross-sell opportunities and reduce churn through proactive support.
• Customer Advocacy: Bridge customers and product teams; advocate for feature enhancements.
• Success Plans: Develop plans aligning Sigma capabilities with customer goals.
• Educational Initiatives: Deliver trainings and webinars to increase product knowledge and adoption.

🎯 Requirements

• Bachelor’s or Master’s in Business, Analytics, CS, or related field.
• 7+ years in customer success/account management/consultative roles in SaaS/analytics/BI.
• Experience navigating complex enterprise sales with multiple stakeholders.
• Strong analytical skills; data-driven problem solving.
• Excellent communication and interpersonal skills; build trust and engagement.
• Proven ability to manage and grow customer accounts, focusing on net dollar retention.

🎁 Benefits

• Base salary range: $132k - $165k annually; variable pay, stock options, and comprehensive benefits.
• Generous health benefits.
• Flexible time off; parental bonding time.
• 401k (traditional and Roth), commuter/FSA benefits, lunch program.
• Dog-friendly office.